Product description

Collection: IMO

Type: plush, structured

Composition: 100% PES

Weight: 380 g/m² ± 5%

Width: 144 cm ± 2 cm

Abrasion resistance: 80,000 cycles

Light fastness: 4

Color fastness to rubbing: 5 Dry // 4-5 Wet

Pilling resistance: 4-5

Flame retardancy: on request

Products made from Imo fabric:

  • Continental Bed with Container Gory
Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What are the 3 types of upholstery fabric?

Popular upholstery materials include woven fabrics, velours, velvets and chenilles. Woven fabrics have a strong weave and are durable, velours and velvets are soft and elegant, and chenilles stand out for their thick, pleasant texture and resistance to everyday use.

What is the most durable upholstery fabric?

Dense woven fabrics and synthetic chenilles made of polyester or polyamide are usually the most durable. Their strength comes from a compact weave, additional surface protection and high abrasion resistance, confirmed by a result of around 50,000–100,000 cycles in the Martindale test.

Which upholstery fabric is best?

When choosing an upholstery fabric, go for a material that is resilient, easy to clean and suitable for everyday use. Velours, velvets, woven fabrics and flock are popular, combining durability well with an attractive look. How intensively the furniture is used and whether there are children and pets at home also matter.

What is the most fashionable upholstery fabric?

Current upholstery trends favour bouclé, velour, velvet and retro-style corduroy. The most popular choices are materials with a strongly defined, three-dimensional texture in warm, natural earth tones.

What is Imo fabric?

IMO is a modern upholstery material with a striking, three-dimensional texture. Thanks to a distinctive pile-weaving technology, the fabric is thick and soft, with a pronounced melange finish.

What is a fabric swatch set?

A fabric swatch set is a collection of small samples that let you assess the colour, texture and thickness of the material. It makes it easier to compare the available options and choose the best one before buying a larger quantity of fabric.

How abrasion-resistant are upholstery fabrics?

A fabric's abrasion resistance shows how well it copes with friction and heavy use. This parameter is determined by the Martindale test – a higher number of cycles means greater durability. A result below 10,000 cycles mainly applies to decorative fabrics, 20,000–40,000 cycles is suitable for home furniture, and more than 40,000 cycles means high durability.

Which upholstery fabrics do you recommend?

When choosing an upholstery fabric, consider how the furniture will be used and the needs of your household. With children and pets, water-repellent, easy-clean materials such as Monolith, Venus Velvet or flock are a good solution, as they offer high abrasion resistance and limited absorption of liquids.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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