Frequently Asked Questions
Questions about this category
What is a divan bed?
A divan bed, also known as a continental or box spring bed, is a tall upholstered bed with a layered construction. It consists of a sturdy sprung base, a main mattress and a topper. It ensures comfortable sleep, makes getting up easier and gives the bedroom an elegant, luxurious feel.
How does a divan bed differ from a regular bed?
A divan bed differs from a traditional bed mainly in its tall, layered construction, upholstered finish and the absence of a protruding frame around the mattress. A classic bed usually consists of a frame and slatted base, whereas a divan bed forms a complete system with a sprung base, main mattress and topper.
What are the disadvantages of divan beds?
Although very comfortable, divan beds also have some drawbacks, mainly their large size and high price. Their solid construction can overwhelm small bedrooms, and upholstered parts can be harder to keep clean. In addition, the fixed bed height may be less comfortable for shorter people.
Does a divan bed need a topper?
A topper is not an essential part of a divan bed, but it can noticeably improve sleeping comfort. The choice depends on individual needs and preferences.
What should I look for when buying a divan bed?
When choosing, pay particular attention to the quality of the mattresses, the sturdiness of the construction and the durability of the upholstery. The main mattress should support the spine well, while the topper adds extra sleeping comfort.
Which is better, a divan bed or a bed with a slatted base?
The choice between a divan and a traditional bed depends on individual needs. A divan bed offers greater comfort, an elegant look and a tall construction that works well for older people, among others. A bed with a slatted base, on the other hand, is cheaper and more versatile, gives more freedom in choosing a mattress and is easier to keep clean.
Is a divan bed worth buying?
Yes, a divan bed is a good choice for people who value sleeping comfort, an elegant hotel-style look and getting up easily. It suits those looking for a solid upholstered bed with a headboard, often also fitted with bedding storage. Its greater height makes sitting down and getting up easier, which is especially important for older people.
What is a Pillovely divan bed?
A Pillovely divan bed is a multi-layer sleep system consisting of a base (box), a main mattress and an optional topper. It provides stable support and a high level of comfort.
Orders and customer service
What is the order fulfillment time?
The lead time depends on the chosen product and its availability. We always provide current updates on lead times, so you know exactly what stage your order is at. If you need a quick turnaround, please also check the Express Delivery tab.
After placing an order, can I change the fabric, color, or configuration?
If the order has not yet been submitted for processing, please contact us as soon as possible. We will check if it is still possible to make changes.
Can I choose any fabric for an upholstered piece of furniture?
Yes. We can make sofas, corner sofas, and upholstered beds in any fabric available in our offer. This allows you to match the color and texture of the material to your interior. Please note that furniture made in personalized fabric is not returnable.
How to choose the corner sofa side – right or left?
It's worth checking the marking and drawing of the specific model. If you're unsure which side to choose, send us a photo or a simple room plan, and we'll help you select the right variant.
Do all sofas and corner sofas have a sleeping function and a storage compartment?
No. The sleeping function and bedding container depend on the specific model. All available features can be found in the description of the selected product.
Which fabric should I choose if I have children or pets?
It is worth choosing a material that is easy to clean, resistant to abrasion, and everyday use. For pet owners, fabrics that minimize fur embedment and snags will also work well.
Can I see Pillovely furniture live?
Yes. We invite you to our showroom at Adama Mickiewicza 27 in Wadowice. There, you can see selected models, check their comfort, and compare available fabrics and colors.
Will I be kept informed about the progress of my order?
Yes. At every stage, we inform the client about the most important issues related to order fulfillment, including the current lead time, status, and planned delivery. If any changes occur, we also communicate them on an ongoing basis.
Will the furniture be delivered as a whole?
This depends on the product's construction. Sofas, corner sofas, beds, and other furniture may be delivered in several parts that need to be assembled on-site.
Do you ship furniture outside of Poland?
Yes. Pillovely sells and delivers to 11 markets. The possibility and cost of transport depend on the product and the destination country. If you want to order furniture abroad, please contact us and we will check the available delivery options.
