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Frequently Asked Questions
Questions about this category
Which is better for sleeping: foam or springs?
Flexible foam provides comfort without the need for springs. Springs give stable support during sleep, helping to reduce the risk of back pain. Bonnell springs work well in furniture intended for sleeping.
What goes on a mattress?
A mattress protector helps keep the bed fresh for longer and protects the mattress from wearing out quickly. When needed, the protector can easily be removed and machine washed.
Which mattress is better: pocket sprung or open coil?
A pocket sprung mattress is usually better than a Bonnell open coil mattress, as it adapts point by point, gives the spine more stable support and reduces motion transfer, which matters especially for couples. Individual pockets keep the springs quiet, and firmness zones increase sleeping comfort. Choose a pocket sprung model for comfort, and consider an open coil one mainly if you are on a tighter budget.
Which mattress do physiotherapists recommend?
Physiotherapists most often recommend mattresses certified as medical devices, especially foam models such as Visco memory foam or high-resilience HR foam, as well as latex mattresses. The key is high point elasticity, which supports the spine and reduces pressure on the body.
Which is better: a divan bed or a bed with a mattress?
A sprung base, a main mattress and a topper form a single system that distributes pressure more effectively and adapts better to the body. Divan beds are also much higher, which makes getting up easier and gives them an elegant, hotel-style look.
Which mattress is healthier: firm or soft?
A firm mattress is often considered better for the spine, while a soft one is sometimes associated with a risk of poor posture. However, this is not a rule, as the right mattress depends on each person's individual needs.
How often should you replace a mattress?
A mattress should usually be replaced every 7–10 years. For hygiene reasons or with frequent use, it is worth considering a change after 5–7 years. Signs that it needs replacing include back pain on waking, visible sagging, creaking or worsening allergy symptoms.
How much does a good mattress cost?
Price ranges and key information before you buy [2026]. On the Polish market, a good mattress can cost from 400 to 3500 PLN, and premium models as much as 10,000 PLN. It all depends on the size and type of filling. A foam mattress can be bought from around 400 PLN, a pocket sprung one from 700 PLN and a latex one from 1200 PLN.
Orders and customer service
What is the order fulfillment time?
The lead time depends on the chosen product and its availability. We always provide current updates on lead times, so you know exactly what stage your order is at. If you need a quick turnaround, please also check the Express Delivery tab.
After placing an order, can I change the fabric, color, or configuration?
If the order has not yet been submitted for processing, please contact us as soon as possible. We will check if it is still possible to make changes.
Can I choose any fabric for an upholstered piece of furniture?
Yes. We can make sofas, corner sofas, and upholstered beds in any fabric available in our offer. This allows you to match the color and texture of the material to your interior. Please note that furniture made in personalized fabric is not returnable.
How to choose the corner sofa side – right or left?
It's worth checking the marking and drawing of the specific model. If you're unsure which side to choose, send us a photo or a simple room plan, and we'll help you select the right variant.
Do all sofas and corner sofas have a sleeping function and a storage compartment?
No. The sleeping function and bedding container depend on the specific model. All available features can be found in the description of the selected product.
Which fabric should I choose if I have children or pets?
It is worth choosing a material that is easy to clean, resistant to abrasion, and everyday use. For pet owners, fabrics that minimize fur embedment and snags will also work well.
Can I see Pillovely furniture live?
Yes. We invite you to our showroom at Adama Mickiewicza 27 in Wadowice. There, you can see selected models, check their comfort, and compare available fabrics and colors.
Will I be kept informed about the progress of my order?
Yes. At every stage, we inform the client about the most important issues related to order fulfillment, including the current lead time, status, and planned delivery. If any changes occur, we also communicate them on an ongoing basis.
Will the furniture be delivered as a whole?
This depends on the product's construction. Sofas, corner sofas, beds, and other furniture may be delivered in several parts that need to be assembled on-site.
Do you ship furniture outside of Poland?
Yes. Pillovely sells and delivers to 11 markets. The possibility and cost of transport depend on the product and the destination country. If you want to order furniture abroad, please contact us and we will check the available delivery options.





































































































