Product description

Collection: BELLA

Type: braid, chenille

Composition: 100% PES

Weight: 400 g/m² ± 5%

Width: 142 cm ± 2 cm

Abrasion resistance: 80,000 cycles

Light fastness: >5

Color fastness to rubbing: 4-5 Dry and wet

Pilling resistance: 4-5

Flame retardant: YES

Returns

You have 30 days* from the date of receipt to return the product. To properly return a product, you must send an email to hello@pillovely.com with the subject line "RETURN #(order number)". The package is returned at the customer's expense to the address: Kościelna 17A, 34-123 Chocznia, Poland.

How to properly make a return?

1. Disassemble the product - if you assembled it, carefully disassemble it, preferably to the same state in which you received it.
2. Pack securely - use the original packaging or similar. Remember that the product must be well protected. If it is damaged, we will not be able to refund your money.
3. Take a photo - before shipping, take a photo of the packaged product and attach it to the return form.
4. Fill out the form.
5. Send back the product - within 30 days of submitting the return form to us. Arrange transport and send the package to the address: Kościelna 17A, 34-123 Chocznia, Poland.

When will I receive my refund?

As soon as the shipment reaches our warehouse and passes verification, we will issue a refund within 14 days of receipt.

* Personalized products are not returnable.

Official distributor

PILLOVELY.COM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Kościelna 17A, 34-123 Chocznia, Poland
Contact:hello@pillovely.com

FAQ

Need help? Check out our list of FAQs for more information.

Questions about this product

What are the main types of upholstery fabric?

Popular upholstery fabrics include woven fabrics, velour, plush and chenille. Woven fabrics are durable with a distinctive weave, velour and plush offer softness and an elegant look, and chenille is valued for its fluffy feel and durability.

What is the most durable upholstery fabric?

Polyester and polyamide are among the most hard-wearing upholstery fabrics. Their durability depends mainly on a dense weave and a high Martindale test result, which indicates abrasion resistance.

What are the best upholstery fabrics?

The best upholstery fabrics combine high abrasion resistance with easy care. Highly regarded materials include velours and velvets, as well as bouclé and densely woven fabrics.

What is the best material for a sofa?

A good sofa material is velour with a water-repellent finish or a dense synthetic weave. Both are stain-resistant, easy to care for and comfortable for everyday use.

What is the most fashionable upholstery fabric?

Fashionable upholstery fabrics currently include bouclé, velour, velvet and corduroy. Materials in warm, natural shades such as beiges and browns are especially popular.

How abrasion-resistant are upholstery fabrics?

A fabric’s abrasion resistance describes how well it withstands wear during everyday use. It is measured with the Martindale test – the higher the result, the more durable the material.

Is chenille a good fabric?

Chenille is a soft, durable fabric with a characteristic fluffy texture. It works well on sofas, corner sofas and armchairs, combining comfort with resistance to everyday use.

Which is better, velour or chenille?

Velour has a smooth, elegant surface and suits more decorative interiors. Chenille is thicker, fluffy and cosy, which is why it is often chosen for everyday use.

Orders and customer service

Can I consult my choice before placing an order?

Yes. If you are debating between models, fabrics, colours, sizes, or configurations, please contact our team. We will help you go through the key issues and ensure that the chosen piece of furniture will meet your needs.

Can you prepare a visualization of the furniture in my interior?

Yes. We can prepare a visualization of a selected piece of furniture in your interior. Just send us a photo of the room, its dimensions, and indicate the model, color, and fabric you are interested in. This will make it easier for you to assess the proportions of the furniture and its fit into the overall arrangement.

What if I'm unsure about the color or fabric?

You can order free fabric samples and check the material in your own home. A sample allows you to see the actual shade, texture, and how the fabric looks in daylight and artificial light. You can typically order up to 5 different samples.

Can I buy furniture on installments?

Yes. At Pillovely, you can take advantage of the option to purchase furniture online in installments. Available financing options will appear during checkout, allowing you to choose the solution best suited to your budget.

Can I order furniture delivery and assembly?

At the moment, carry-in and assembly (Pillovely Service) is available for deliveries within Poland only. Outside Poland, we deliver your furniture to the address given in your order – see our shipping policy for details. If you have any questions, our team will be happy to help.

What should I do if I need help after placing an order?

Our team remains at your disposal even after purchase. If you have questions about your order, fulfillment, delivery, or product, you can contact Customer Service at: 604 833 422. We will help you check the status of your case and advise on further steps.

What if I notice a defect or damage after receiving the furniture?

If you notice a defect, damage or other irregularity, you can submit a complaint to our team. It is helpful to have your order number, a description of the situation, and photos showing the problem ready. Based on this information, we will be able to efficiently verify your submission and propose a further solution.

Can I return the product I ordered?

In specific cases, it is possible to return a product in accordance with the store's current rules and regulations regarding distance selling. Personalized products are not returnable. Before making a purchase, it is advisable to familiarize yourself with the current return policy.

How do I know if the furniture will fit in the apartment?

Before purchasing, check not only the dimensions of the furniture itself but also the width of doors, corridors, stairwells, and elevators. If you're unsure, you can send us photos and dimensions of the space: we'll help assess if the chosen model will be suitable.

I still have concerns about placing an order – can someone help me?

Of course. You don't have to make decisions on your own. You can contact our Customer Service Office: 733 701 733 or directly Ms. Oliwia at: 604 833 422. We will help you choose a product, fabric, configuration, check delivery options, payment or visualization, and answer your questions before finalizing your purchase.

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